Protect your AID investment with
Proven Maintenance Support
The reliability of an Automatic Incident Detection (AID) system depends on much more than its installation. In critical environments such as tunnels and road infrastructures, ensuring service continuity and detection accuracy is essential. That’s exactly the purpose of our AID maintenance contract that has proven its added value for many of Citilog users.
Comprehensive Support Throughout the System’s Lifecycle
Corrective Maintenance
Remote diagnostics, fixes, and system reconfiguration to rapidly restore normal operation when issues cannot be solved locally. Support includes spare setup assistance, temporary or permanent workarounds, and escalation to R&D when required.
Preventive Maintenance
Annual remote system check-up with full verification of video streams, detection zones, and hardware health. Citilog also reviews logs, maintains backups, and provides a recommendations report..
Software Updates
Annual software upgrades to keep your system aligned with Citilog’s latest technology. This includes new features, performance enhancements, and remote deployment upon approval.
Key Benefits of the AID Maintenance Contract
- Access to the latest detection algorithm improvements.
- Effective protection against software obsolescence. Integration of the latest cybersecurity enhancements.
- Continuous system monitoring and recommendations for OS/hardware upgrades.
- Expert technical support for maximum peace of mind.
A Contract Designed for Performance and Sustainability
With this maintenance contract, Citilog users benefit from support that matches the operational demands of each installation: service continuity, technological updates, and enhanced security. It’s a long-term commitment to the performance and reliability of any AID system.
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