Maintenance
Program
Your traffic management systems deserve constant performance.
With Citilog Maintenance Contracts, you ensure uptime, long-term reliability, and access to our expert support team — whenever you need it.
Maintenance
Why Choose
Citilog Maintenance?
Full Technical Support
Fast, expert assistance from Citilog engineers via our online Helpdesk.
Maintening Performance over time
Regular software updates enhance analytics accuracy and reliability.
Protection Against Obsolescence
Stay compatible with evolving OS, firmware, and software versions.
Up-to-Date Cybersecurity Requirements
Annual updates include the latest security policies to protect your data.
Simplified Operations
Streamlined processes reduce downtime and improve efficiency.
Maintenance Program
[01]
Corrective Maintenance
Diagnostics and fixes
If an issue cannot be solved locally, Citilog provides remote diagnostics and fixes during business hours (9:00–18:00 CET, Monday–Friday). Our goal: restore normal operation as quickly as possible.
Remote system reconfiguration or patching
Assistance with spare setup
Temporary or permanent workarounds
Escalation to R&D when needed
[02]
Preventive Maintenance
ANNUAL CHECK-UP
Once a year, Citilog performs a full remote system review with your team.
System and video stream verification
Detection zone checks and log monitoring
Basic hardware health control (CPU, RAM, disk)
Backup maintenance and recommendations report
[03]
Evolutive Maintenance
SOFTWARE UPGRADE
Stay up to date with Citilog’s latest technology.
Annual access to new features and enhancements
Performance improvements and optimizations
Remote deployment upon approval
"Skilled technical support for smooth project execution and know-how transfer."
Our
Expertise
Our maintenance program keeps your system performing like new through proactive updates, upgrades, and expert support.
Behind every Citilog Maintenance Contract stands a dedicated support team of engineers and project managers with deep field experience.
Our online Freshdesk Helpdesk ensures transparent tracking, clear communication, and fast resolution times.
Start with Confidence
Maintenance starts at project kickoff. We manage renewals proactively to ensure a seamless experience, contacting you ahead of time to guarantee continuous service.
Let’s keep your roads safer and your systems smarter.